Up to now, Yext has been your resource of choice for online brand management. Is it still the best option for your needs? Not everyone finds this to be true. In fact, there may be compelling reasons why considering a Yext replacement service would be a good idea. If any of the following applies to you, it’s time to start looking.
Concerned About the Ownership of Your Listings
The reality of the situation is that you don’t own your lists. There’s recurring fees involved to keep those listings active. In other words, you are renting them and would not be able to take them with you if something were to happen to the relationship.
That’s not felt comfortable for you on a number of levels. It would be good to find help with online brand management that ensured you owned the listings no matter what. This reason alone is enough to look around and see what you can find.
Customization Options are Limited
Given the nature of your operation, the ability to customize based on location is important. It has a direct impact on marketing efforts within certain geographical locations and with the customer demographics that you want to reach. Without the ability to do much in the way of customization, certain doors for marketing and brand enhancement remain closed.
Opting for an alternative that allows more ability to customize as needed would certainly serve your operation well. In fact, it would eliminate some of the workarounds that have to be employed at present. Think of what that means in times of saving key resources like time and money.
The Annual Fees are On Your Mind
When you look at the amount paid on an annual basis, do you feel that the returns are worth it? Are there times when you wonder if there was a way to enjoy better results and not have to pay as much? The only way to know for sure is launch a project to compare what you have with what’s on the market today.
What you may find is there is more than one potential Yext replacement service that is more cost-effective and happens to be more in line with your needs. If so, it would make sense to delve deeper into those alternatives and find out more about what they have to offer.
Customer Support is Not What You Had Hoped
The thing about customer support is that it’s something you don’t want to need often. Even so, receiving this type of support when the need does arrive is imperative. In your case, timely support is the difference between wasting time and losing money versus resolving an issue and getting things back on track.
If you’ve had a couple of events in which the quality of customer support was lacking, it’s understandable that you approach reaching out again with some degree of trepidation. It would be nice to know that if you called for help, it would be forthcoming as quickly as possible. With that in mind, read reviews of competitors and find out what others have to say about this aspect.
You will never know if there’s something better out there without putting in the effort to look around. Instead of making do, find out what alternatives are out there and how they work. It may not be long until you find exactly what you want.